Welcome to our New site.

FAQs

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[accordion-item title=”Do you provide samples?”]

Yes, However samples are provided for professional wholesale buyers.  In order to register yourself as a professional, go to the professional page and register there.  You can request samples in the comment box.

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[accordion-item title=”Do you offer gift certificates?”]

We are working on gift certificates and will have them available soon.

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[accordion-item title=”Are the apothecary products certified organic?”]

Coldlabel apothecary products indeed contain certified organic ingredients.  We take great pride in sourcing the finest quality raw and organic ingredients.

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[accordion-item title=”Where can I find Coldlabel for sale in my local area?”]

We have a list if authorized retailers and their locations on the “Contact” page of this site.  If your local beauty/barber/supply does not carry Coldlabel, please request us & we will gladly supply them.

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[accordion-item title=”Do you discount US military?”]

Yes.  We offer 15% off any Coldlabel purchases to active service members orders sent to APO/PPO addresses.  Send your order in the comments field on the contact us page.  We will invoice you via email.

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[accordion-item title=”Do you offer bulk purchasing discounts or wholesale?”]

Yes.  Wholesale is available on the “Professional” page of the site.  You can register your salon/shop/store there to become a listed stockist on our contact page.

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[accordion-item title=”Do you ship outside of the US?”]

Yes!, we ship globally.  Domestic & International.

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[accordion-item title=”How long will my order take to arrive?”]

Orders ship from our California warehouse usually within 48 hours (wholesale  72hrs).  Delivery time is an estimated 2-3 business days via USPS/FEDEX/UPS.

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[accordion-item title=”Will I get a tracking number?”]

Yes.  Tracking numbers are emailed to you at the time of shipment.

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[accordion-item title=”What new products do you have in the works?”]

We have an independent research and development team and ALWAYS have products in various stages of testing.  We usually announce new products within the season they will be released.

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[accordion-item title=”How can I get Coldlabel products locally?”]

You can find a list of our retailers on the contact page. Please contact your local barber, beauty salon/supply store and request Coldlabel products and they will be more than happy to comply.

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[accordion-item title=”I received the wrong product/my product arrived damaged”]

Please contact us immediately with photgraph of the damage/missing item & we will be more than glad to take care of it.

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[accordion-item title=”Are you hiring?”]

We are ALWAYS looking to work with talented & driven individuals.  You can forward you resume to info@coldlabel.co

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